Shipping policy
At Zenlory, we are committed to delivering your order as quickly and efficiently as possible. Please review the following shipping policy carefully before placing your order.
Order Processing
All orders are processed within 2 to 4 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, holidays, promotions, or unforeseen logistical delays, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times are typically between 6 to 9 business days after dispatch, depending on the destination country and local carrier operations.
Please note that shipping times are estimates only and are not guaranteed delivery dates.
Delivery times may vary due to:
- Customs processing
- Weather conditions
- Carrier delays
- High shipping volume periods
- Incorrect shipping information provided by the customer
- Other circumstances outside our reasonable control
International Shipping
We currently ship worldwide.
Customers are responsible for ensuring that shipping information is accurate and complete at checkout.
Zenlory is not responsible for delays caused by customs procedures, import restrictions, or local postal services.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Lost, Delayed, or Stolen Packages
If your package appears delayed, lost, or marked as delivered but has not been received, please contact us at:
We will do our best to assist you in resolving the issue with the shipping carrier.
However, Zenlory cannot guarantee responsibility for packages lost, stolen, or delayed due to circumstances outside our control, including incorrect shipping addresses provided by the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed or shipped, we may not be able to make changes or cancellations.
Tracking Information
Tracking numbers are provided when available and may take several business days to update after shipment.
If you do not receive tracking information within a reasonable time, please contact us at:
Consumer Rights
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights applicable under the laws of your country or region.